Frequently Asked Questions

How do I cancel my membership?

CCBill: Billing Support

Is it safe to join this website with a credit card?

When you join this website we will pass you over to one of the biggest, most secure online billing companies to process the transaction. The connection and all of your personal details are heavily encrypted and will never be shared with anyone. Your privacy and anonymity are our primary concern. We (the website owners) will never see your credit card numbers, only your name and contact details.

What will show on my credit card statement?

We use several different companies to process credit card payments on our behalf. Depending upon which company processed your membership you will see one of the following descriptions on your card: CCBill:Jardale Publishing, Verotel:Stichting Derdengelden Jardale Publishing.

Do you use DRM or other restrictions on your videos?

No. We tried using DRM a few years ago as a method of preventing pirates stealing our videos and selling them on DVD but too many members complained that it was causing technical problems and prevented them from downloading.

Can I download the videos or are they streamed?

All videos are available for you to download and keep; they will continue to work even after your membership has been cancelled.

What format are your videos in?

Our videos can be used with Microsoft Media Player (MP4) and are captured at 720x576, 3000kbps. This is high enough resolution to allow full-screen playback. Microsoft Media Player is available for both PCs and Macs.

Where is your company located?

We are a Dutch company, based in Amsterdam.